Frequently Asked Questions

VOLKSWAGEN BANK handles your request and gives you an initial response within 3 hours of sending all required supporting documents to the Bank, provided the request has been sent within working days and hours.

The answer is given electronically through the bank application to the agent to whom you have addressed your request.

The required documents are the following, which can be sent to the Bank via the agent:

· Copy of Identity Card

· Copy of a last use liquidation note

· Recent house phone bill

· Recent pay slip (for employees) or 2 last periodical VAT returns (for self-employed individuals)

Depending on the creditworthiness of the requesting borrower, additional supporting documents may be requested by the Bank.

The monthly repayment of installments happens through DIAS (Interbank Systems SA), as long as the payment bank you choose is contracted.

Upon receipt of your contract, you will find an informative pamphlet with payment methods and detailed instructions, as well as the Full Loan Repayment Program, which shows your specific payment code via DIAS that you will use for payment via web banking / phone banking or direct payment in Alpha Bank registers.

In case you want to make a payment through web banking, you choose "Payments - Other Financial Companies - Volkswagen Bank", using the Payment Code to a Bank, as indicated in the table of your installments of your funding. Alternatively, you also have the secure payment option through a standing order whose activation requires a special code that you will find in the Loan Repayment Program respectively.

For details on payment instructions, click here. 

For partial or full repayment of your Loan, you will need to send your request in writing either through the VOLKSWAGEN BANK site in the "Contact" field or by fax to 210-8925989. After processing your request within two business days, the Bank will send you the total amount to be paid in writing.

VOLKSWAGEN BANK offers you the possibility to pay by credit card in a one-off payment, up to 3 interest-free installments (for six-month contracts) or up to 6 interest-free installments (for annual contracts). The payment can be made through the Bank's website www.vwfs.gr.

2. Alpha Bank deposit or web banking (as also indicated in the Car Insurance Payment Notice).

3. By posting your Postpaid.

For any modification of your contract, you will need to send your request in writing either through the VOLKSWAGEN BANK site in the "Contact" field or by fax at 210-8925979. The Bank will process your request and will inform you within 3 business days.

You will need to send your request in writing either through the Volkswagen Financial Services site in the "Contact" field or by fax at 210-8925979.

The request should specify:

·  Destination country

·  Driver Name(s)

·  Duration of stay

The bank will process your request and within 3 working days you will receive relevant information.

You will need to send your request in writing either through the Volkswagen Financial Services site in the "Contact" field or by fax to 210-8925979 in order to interrupt the insurance of your vehicle. For unpaid premiums, you are also required to send the 1st page of your deposit book (in your name, as a beneficiary or co-beneficiary) for the refund. The insurance is not transferred to the new owner.